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2017 convention speakers & presentations

Click here to download the presentations from the convention. 

Click on the event below to view bios and presentation descriptions. 

Sunday, April 2  
12:30 pm - 2:00 pm Emerging Leaders Luncheon & Conference Update
2:00 pm - 3:30 pm

General Session – Facing the Forces of Change:
Navigating the Seas of Distribution
3:45 pm – 5:00 pm NAHAD Fish Bowls – Networking With a New Twist!
Monday, April 3  
12:00 pm – 2:00 pm A Conversation with NASA Astronaut Mark Kelly
9:00 am - 11:30 am

UID-in-a-Day – 3 Concurrent Afternoon Sessions
(Pick One):

  1. Today’s Top Five Sales Fails….And How to Avoid Them! (download presentation)
  2. How DO They Do That? Secret Tech Weapons for Work and Home ( download presentation)
  3. The Top Ten HR Challenges Looming this Year (download presentation)
2:30 pm - 5:00 pm

UID-in-a-Day – 3 Concurrent Afternoon Sessions
(Pick One):

  1. Grown Your Business While Others Shrink (download presentation)
  2. How DO They Do That? Secret Tech Weapons for Sales and Marketing (download presentation
  3. Attracting, Engaging and Retaining Millennials (download presentation)
Tuesday, April 4  

8:00 am - 9:30 am

How Women Can Succeed in the Workplace
(Despite Having “Female Brains”)
9:30 am – 10:00 am General Session – NAHAD Program and Services Update
10:00 am – 11:00 am General Session – Maintaining Relevance in Changing Times (download presentation)

Emerging Leaders

Emerging Leaders Luncheon & Conference Update

Sunday, April 2 – 12:30 pm - 2:00 pm

New to the NAHAD Annual Convention this year? Interested in connecting with Industry veterans to learn more about the business? Then join us for NAHAD’s VIP and Emerging Leaders Luncheon. During this networking event, learn how to get the most out of this year’s Convention through interactive roundtable discussions. Industry professionals newer to the business and Convention First Timers are invited to participate in this Welcome Session with leading industry experts.

General Session – Facing the Forces of Change: Navigating the Seas of Distribution

Presented by NAW/IBM Corporation with Industry Panelists

Sunday, April 2 – 2:00 pm - 3:30 pm

Join IBM’s Distribution Expert as he presents research from the new book, Facing the Forces of Change®: Navigating the Seas of Disruption. This cutting-edge research addresses the many challenges that distributors face in today’s tough marketplace: changing technology, tightening margins, fluctuating customer demands, economy uncertainty and much more. Learn what bold steps distributors must take to stay ahead of the game and which disrupters are causing distributors to completely rethink their business approach. A panel of industry experts will offer their insights specific to the hose and hose accessories business. 

Many NAHAD members regularly utilize the insights provided in the series of Facing the Forces of Change reports, published every few years by the NAW Institute for Distribution Excellence, to develop their company’s strategic goals and improve their business performance. The new report is now available for purchase, at discounted NAHAD rates at NAW.org.

NAHAD Fish Bowls – Networking With a New Twist!

Sunday, April 2 – 3:45 pm – 5:00 pm

Plan to attend NAHAD’s ever-popular Fish Bowls session to learn practical, real-world business solutions in a fun and interactive networking environment. This year’s topics will mirror the Facing the Forces of Change: Navigating the Seas of Disruption presentation and will cover six main topics: Changing Workforce, Advancing Technology, Impact of Trends, Customer Relationships, Marketplace Disruptors, and the Changing Face of Sales. Bring a pen and paper and be ready to take home some great ideas!

General Session - Endeavour to Succeed:

A Conversation with NASA Astronaut Mark Kelly

Monday, April 3 – 12:00 pm – 2:00 pm

Don’t miss this one-in-a-lifetime opportunity to hear from Mark Kelly, one of the most recognizable faces of NASA. Mark Kelly, American astronaut, retired United States Navy Captain, #1 New York Times best-selling author, and an experienced naval aviator and test pilot who flew combat missions during the Gulf War is the winner of many awards, including the Legion of Merit, two Defense Superior Service Medals, two Distinguished Flying Crosses and the NASA Exceptional Service Medal. Kelly was selected by NASA as an astronaut in 1996 and he flew his first of four missions in 2001 aboard Space Shuttle Endeavour, the same space shuttle that he commanded on its final flight in May 2011. 

Already a celebrated American, Kelly became the center of international attention after the January 2011 assassination attempt on his wife, former Congresswoman Gabrielle Giffords.  Their story captivated the nation and was chronicled in an exclusive Diane Sawyer interview as well as on the covers of People and USA Today. Listen to him address those turbulent times, as well as offer his exceptional insights about today’s marketplace.

Prior to Kelly’s presentation, enjoy a networking lunch with industry colleges and friends as NAHAD’s Board of Directors presents this year’s George W. Carver Outstanding Commitment to Industry Excellence Award, presented annually to a deserving current or former NAHAD member.



Choose from six exceptional University of Innovative Distribution sessions delivered by three esteemed UID faculty members. Chose one morning and one afternoon session to learn practical human resources, sales, technology and leadership knowledge to benefit you and your business.

Jim Pancero

A leading go-to sales strategist for more than 30 years, Jim Pancero has been influencing, guiding and inspiring sales professionals in more 80 different industries to increase sales and market share. Jim’s combination of humor, larger-than-life personality, outstanding research and real-world examples that provide even experienced sales pros with strategies and concepts that work.

  1. Today’s Top Five Sales Fails….And How to Avoid Them!
    Monday, April 3 – 9:00 am - 11:30 am
    Designed for both sales reps and their leaders, attendees will learn the five greatest sales errors and missed opportunities being made by sales people today…and what you and your team can do to avoid them. Companies need every member of your team maximizing their selling effectiveness and productivity, especially in today’s tougher economy. Are all of your team as strong, consistent and focused as you would like them to be? A detailed program workbook will be provided.

  2. Grow Your Business While Others Shrink
    Monday, April 3 – 2:30 pm - 5:00 pm
    Working harder and harder for a shrinking share of the market? Learn how you and your team can sell your way out of this by following four immediately-implementable growth initiatives. Topics to be covered include how to inventory the skills and coach to the weaknesses/opportunities within your sales team, how to increase your team's new business prospecting time and efforts, and how to shift to a "Selling Process" style of leadership by getting involved as a coach at the beginning of their selling process instead of only getting involved once a proposal is issued, among other topics.

Beth Ziesenis
Beth Ziesenis is a technology expert who speaks to 60-plus groups a year all over the country about the best free and bargain apps and online resources that will help you Release YOUR Inner Nerd to become more organized, efficient and awesome at work and home. Her books, including the latest title, Nerd Know-How, are available on Amazon.com.

Author Beth Z is Your Nerdy Best Friend. Her sessions will help you discover the apps for sales, marketing, home and life. From tools that help you manage your email to apps that create client connections with a couple of swipes, this session will give you dozens of tech weapons that you can use right away.

  1. How DO They Do That? Secret Tech Weapons for Work and Home
    Monday, April 3 – 9:00 am - 11:30 am
    Your mobile device is more powerful than the technology that put a man on the moon. But how do you figure out which apps and tech tools will help you the most?

  2. How DO They Do That? Secret Tech Weapons for Sales and Marketing
    Monday, April 3 – 2:30 pm - 5:00 pm
    How can you create true connections with clients through technology? Get creative! This session gives you tools beyond the basic “just checking in” emails to help you stay top of mind with clients and prospects. From contact management apps to old school snail mail tools, Author Beth Z will show you dozens of new ways to engage your customers, spice up your social media, energize your marketing – and close more sales.

Nancye Combs
Nancye M. Combs is a Senior Certified Executive in Human Resources who has owned and operated businesses for more than 30 years and is recognized throughout the manufacturing and distribution industry as an authority on workplace issues. She serves 700 clients on four continents and is often described as a trusted advisor, a remarkable educator and a gifted speaker. 

  1. The Top Ten HR Challenges Looming this Year
    Monday, April 3 – 9:00 am - 11:30 am
    Decisions by the Supreme Court, the Department of Labor, OSHA and the National Labor Relations Board, mandated dramatic and expensive changes in how companies manage human resource issues this year.  New rules about who must be paid overtime have bloated salary budgets. Expanding employee protection from NLRB frustrate management, who are attempting to protect their brand image and maintain civility in the workplace. More restrictive OSHA regulations suggest Compliance Officers with no training in employment law can cite employers for perceived retaliation. Many existing policies will need to be changed.

    In this session, Nancye Combs, a respected HR Advisor in the manufacturing and distribution industry, will provide advice on how we are addressing these challenges to assure we are in compliance, and can continue to maintain the managerial control our stakeholders expect.

  2. Attracting, Engaging and Retaining Millennials
    Monday, April 3 – 2:30 pm - 5:00 pm
    Millennial is the moniker given to 76 million people born in the 20 years after 1980.  Businesses desperately need them in the pipeline to energize the workplace, for the succession plan to work, and to service existing clients and customers. Observing and interacting with them, we know they demand a balanced life, are passionate about technology, and have a want for lifetime learning, among other traits.

    To assure you can attract, engage and retain them, you must re-invent your workplace.  This short, instructive seminar will provide useful, practical ways to do just that from a recognized national expert in organizational development.


How Women Can Succeed in the Workplace (Despite Having “Female Brains”)

Tuesday, April 4 - 8:00 am - 9:30 am 

During the Annual Convention in San Antonio, NAHAD is pleased to launch one of its newest initiatives, the Women in NAHAD (WIN) Program. This program was created to provide a forum for women in the hose distribution industry to network with their peers and discuss key issues facing women in the marketplace today. On Tuesday, April 4, NAHAD will host its inaugural WIN networking breakfast where women can discuss the latest industry and workforce development issues. NAHAD Executive Committee Member Karen Brandvold will lead this session, which will also include special guest speaker, Valerie Alexander.

Valerie Alexander PhotoValerie Alexander is a nationally recognized speaker, author and corporate trainer on the topics of happiness, happiness in the workplace and the advancement of women. She is a former securities lawyer, investment banker, screenwriter and director, and is the founder and CEO of Goalkeeper Media, maker of the Happy Couples Bot. Valerie’s books include Happiness as a Second Language, Success as a Second Language and How Women Can Succeed in the Workplace (Despite Having “Female Brains”). She is an alumna of Trinity University and U.C. Berkeley, and was Trinity’s 2016 Commencement Speaker. Valerie and her husband, writer-producer Rick Alexander, live in Los Angeles, California with their ill-mannered German Shepherd, Pepper.

She will lead a discussion on How Women Can Succeed in the Workplace (Despite Having “Female Brains”). In this provocative talk, Valerie Alexander speaks candidly about how the value placed on instinctively female behavior can limit women’s success, particularly in male-dominated fields, and what we can do to overcome those limitations. Please join us for what promises to be a lively morning, where Valerie is bound to challenge some of your basic assumptions, show you how to display the traits that will raise your value in the workplace, and help you maximize your ability to be recognized and rewarded at all levels.

General Session – NAHAD Program and Services Update

Tuesday, April 4 – 9:30 am – 10:00 am

Join NAHAD’s board of directors and leadership for this year’s NAHAD Update and learn about the new programs and services available for NAHAD members. From new data benchmarking programs and market research to streamlined workforce development products, NAHAD continues to strive to bring interesting and relevant content to its membership. NAHAD volunteers will be honored for their service to the Association.

General Session – Maintaining Relevance in Changing Times

Tuesday, April 4 – 10:00 am – 11:00 am

Join friends and colleagues for NAHAD’s closing session with Ross Shafer as he helps companies learn how stay relevant in today’s ever-evolving marketplace. According to Ross, “Best practices are a moving target. Relevant leaders are able to sustain growth because they can evolve and adapt more quickly than their competition.” If you are an organization that is dedicated to ‘making your mark’ on your industry, then developing a culture of ongoing relevance will insure your future.

During this session, you will learn how Staying Relevant is different from being current. Relevance is taking action to make sure you matter to your customers, your clients, your members, and your teams. Ross says, “Our team examines 18 different industries and we cross-pollinate trends, buying habits, and cool, disruptive practices for the purpose of enlightening organizations to the possibilities of extreme relevance.”

Ross Shafer

Ross is a six-time Emmy Award winning TV producer/personality who, in 1994, shifted his energy and enthusiasm for understanding human behavior to create a series of human resource training films on customer service, leadership, and motivation. To date, Ross has written 14 HR films and four highly regarded business books, Nobody Moved Your Cheese, The Customer Shouts Back, Are You Relevant? and Grab More Market Share.

The NAHAD Annual Convention is open to members of NAHAD only. If you are not a member and wish to attend, please visit our Join page.