Custom Industrial Hose: What to do When a Stock Option Won’t Do
December 5, 2024 at 3:00pm ET
Panelists will dive into the biggest opportunities in the custom industrial hose industry, including insights into gaining new market share and better servicing current customers. Attendees will hear about niche applications for industrial hose, custom considerations (e.g., precise OD, built-in ends, etc.), and how a specialty industrial hose option can both increase safety and decrease failure in the field. Panelists will touch upon specific hand-built industrial hose uses, what to expect when working with a custom industrial hose manufacturer, and what to do if your customer doesn’t know what they need.
Learning Objectives (Key Takeaways):
- In what industries or for what applications hand built industrial hose is most often utilized
- The right questions to ask your customer if they come to you unsure of what they need
- Custom considerations for any type of industrial hose (e.g., special ends, special forms)
Intended Audience: Sales and purchasing professionals
Level of Complexity: Overview
Moderator:
Katlyn Ricciardo, Premier Industrial Hose Manufacturing Ltd.
Panelists:
Skip Anderson, Salem Republic Rubber Company
Rich Balka, Home Rubber Company
Scott Harrington, Premier Industrial Hose Manufacturing Ltd
Katlyn Ricciardo, Premier Industrial Hose Manufacturing Ltd.
Katlyn started out her professional career as an educator in the private sector, managing a small team of teachers and behavioral therapists at a school for children with autism. About 5 years ago, Ricciardo made the 180° switch to the specialty industrial hose industry, bringing with her the mind and heart of an educator to a US sales position. Throughout her time with Premier Industrial Hose Manufacturing Ltd, Katlyn has continued to bring emphasis to expanded opportunities for learning to her colleagues, clients, and prospects.
Skip Anderson, Salem Republic Rubber Company
Skip is the Director of Sales and Marketing for Salem-Republic Rubber Company, based in Sebring, Ohio. He has a vast range of experiences in the industrial sector and specializes in business expansion, sales team building and growth, and forecasting and market analysis, among other things. Anderson joined the Salem-Republic team 5 years ago and brought with him an energy for innovation that shines through his management of team members and continuing improvement of hose product offerings.
Rich Balka, Home Rubber Company
As owner of Home Rubber Company, based in Trenton, NJ and founded in 1881, Rich has served as President and CEO for nearly 30 years. Throughout his tenure, Balka has helped to expand Home’s product offerings and technical capabilities, while improving customer service. With a deep understanding of handbuilt hose, Rich is dedicated to helping each client find exactly what they need. Under his leadership, Home Rubber continues to innovate by providing product and service offerings tailored to very specific applications.
Scott Harrington, Premier Industrial Hose Manufacturing Ltd
Scott has been with Premier Industrial Hose Manufacturing since its founding in 1994. Starting in the plant, he has served in several roles over the years, most recently moving to the front office serving as head of technical sales since 2019. He can still be found in the plant from time to time, brainstorming for the next best innovation to help a client, and he isn’t afraid to get his hands dirty helping the hose builders to perfect a new technique or product. Scott meets clients where they are and helps get to the bottom of their needs quickly and efficiently.