NAHAD Webinar: What To Do Right When Something Goes Wrong
Presenter: Brent Lilly, PT Coupling, Vice President- Sales & Marketing
When a customer contacts you to let you know that something has gone wrong, it is extremely important to handle these situations the correct way. The situation may be a very simple to manage failure … (with an assembly replacement resolution) ranging all of the way to the type of failure in which personal injury(ies) occurred, damage to property occurred lost production/downtime by the customer occurred, environmental impacting spills occurred, … a whole host of potential situations leading to litigation and significant $ at risk.