HSI Hands-On Training

Schedule (subject to change):

9:00 – 9:20 AM – Welcome & Introductions

9:20 – 10:10 AM – STAMPED – Industrial Hose & Fittings – Ben Tracey

This session will conduct a deeper dive into the industry-standard STAMPED method for gathering application information to aid in the recommendation of a suitable hose solution.  Attendees will learn about the STAMPED acronym and how it can be utilized to ensure the hose, fittings, and assembly design are appropriate for the application.  Selecting the right product will help reduce safety risks, downtime, and premature failures.  Additional topics will include the common types of industrial hose, their various constructions and intended applications.  The session will also spend time focusing on chemical compatibility, considerations in material handling applications, and why STAMPED is always the preferred method when recommending an industrial hose solution.

10:10 – 11:00 AM – STAMPED – Hydraulic Hose & Fittings – Scott Bauman

This session will provide an introduction to the STAMPED process and its application to hydraulic fluid conveyance systems. Attendees will learn how proper application information helps ensure the selection of the right hose and fitting for the job. Topics will include hydraulic hose construction, hose types and their intended applications, common fitting end connections, and where hydraulic hose assemblies are used in real-world equipment. The session will also include a high-level overview of the hydraulic hose manufacturing process, providing insight into how hose design and construction influence performance, reliability, and service life.

11:00 – 11:15 AM – Break

11:15 AM- 12:00 PM –  Breakout Groups: Problem Solving with STAMPED – Scott Bauman

Put your STAMPED knowledge into action! In this breakout session, participants can ask questions and work together to help determine the appropriate hose, fittings, and assembly solutions for their customers’ needs. There will be discussions about key questions to ask customers, identify critical application requirements, and apply the STAMPED methodology to make informed product recommendations.

12:00 – 1:00 PM – Lunch

1:00 – 2:00 PM – Visual Inspection Guide Review – Rob Williams

The Visual Hose and Fitting Inspection portion on the hands-on Training will review the upcoming release of the Visual Hose and Fittings Inspection Guild along with a true hands-on review of various hose assemblies associated with different markets and applications.

The class will have the opportunity to observe samples with potential issues from pre and post assembly as well as failure from field applications.

2:00 – 2:50 PM – “Touching All Of The Bases” – Strategies For Getting to “YES” With End Users – Brent Lilly

This session will focus on the importance of identifying roles at an End User Account, and developing a strategy for each, which will lead to successful account partnership, and repeat business beyond just the order capture. The smart Salesperson knows that in order to get beyond the “bidding on every order” process, you need to develop and implement a plan to get beyond that Purchasing Agent’s final “Yes or No” on quotations. For every account there are: Decision Maker(s), Decision Influencer(s), Door Keeper(s), and Financial Accessors. Each of the people in these roles need to have their specific issues, needs, and concerns identified and addressed, prior to full support of a proposal, plan, order commitment or continuous business relationship building, which of course leads to more on-going business where the price or quote becomes almost an afterthought, and you provide something which may leave your competition behind!

This session will teach you how to develop a unique consultative selling strategy to manage these various “touch points” at each account. Through use of these strategies, the savvy Salesperson is building a cadre of $ value documentation and partnership preference, whereby what you and your organization can do, creates a preferential position with them beyond just singular quote requests. Eventually a summary of any activities will ultimately result in Account acknowledgement of the value you will bring through providing that partnership expertise.

2:50 – 3:10 PM – Break

3:10 – 4:00 PM – I Wish I Knew Then What I Know Now Panel Discussion
Moderator: Katlyn Ricciardo
Panelists: Andrew Christmas, Brent Lilly & Tim O’Shaughnessy

Experience has a way of teaching lessons that no manual or training course can fully prepare you for. In this panel discussion, seasoned hose professionals look back on the early days of their careers to share the lessons they wish they had known then—and the experiences that shaped how they approach hose safety today.

4:00 – 4:10 PM – Wrap-up & Information for next day

5:30 – 7:30 PM – Networking Event – Top Golf

Onsite Visits

Shamrock Hose & Fittings
Hands-On Training Session

Attendees will spend a half day at Shamrock Hose & Fittings applying what they learned in the classroom to a real industrial distributor environment.

The session will begin with a guided facility tour, giving attendees a look at Shamrock’s day-to-day operations and the role industrial distributors play in the hose industry.

After the tour, attendees will rotate through five hands-on stations:

1. Hydraulic hose assembly identification using STAMPED
2. Hydraulic hose assembly fabrication using NAHAD HSI guidelines
3. Industrial hose assembly identification using STAMPED
4. Industrial hose assembly fabrication using NAHAD HSI guidelines
5. Parker Hannifin hose safety presentation

This session is designed to connect classroom instruction with practical experience, giving attendees a clearer understanding of hose safety, proper assembly procedures, and industrial distribution.

ContiTech
Manufacturer Masterclass

Join the ContiTech team for an immersive, in-depth training experience designed to elevate your technical knowledge and strengthen your selling capabilities.

This session begins in our Customer Experience Center and global laboratory in Fairlawn, OH, where you’ll explore the foundational stages of rubber compound development and gain insight into how formulations influence hose performance in real-world applications.

You’ll then participate in a hands-on, interactive experience within our Mindset Transformation Room, focused on hose failure analysis—equipping you with the tools to better diagnose issues and guide customers toward the right solutions.

Finally, we’ll highlight the critical role of Asset Management through our advanced digital platform, demonstrating how tagging, identification, and tracking technologies enhance efficiency, reliability, and long-term value for your customers.

The timing for the Wednesday program is as follows (subject to change):
Attendees will load buses between 7:15 and 7:30 a.m. and spend approximately 3 hours at each location.  Lunch will be served at the morning location and then travel to the 2nd location will start around 12 noon.  Attendees can expect to be headed back to the hotel at approximately 4 p.m.