Session Overview
Industrial distributors frequently serve OEMs, contractors, energy, and manufacturing accounts that operate on extended terms and complex approval processes.
Friction often occurs between delivery confirmation and payment authorization. This session explores practical ways to modernize B2B payment acceptance, invoice communication, and credit workflows while preserving long-standing customer relationships.
Key Takeaways
- Reducing billing delays for high-dollar invoices
- Encouraging electronic payment adoption in B2B environments
- Improving coordination between operations, sales, and accounting
- Strengthening invoice clarity to reduce disputes
- Enhancing cash visibility for stronger purchasing and inventory planning
About the Speaker
David James is the Director of the Strategic Alliances team at SFP, working closely with associations, member-based organizations, and technology platforms to deliver high impact, revenue-generating payment solutions.
His role bridges business development, marketing strategy, and technology integration, with a focus on building scalable programs that reduce processing costs, improve automation, and drive non-dues revenue.
David has helped build and manage over 75 national and regional partnerships with associations, cooperatives, and member-based organizations, supporting every stage of the relationship from initial outreach and onboarding to marketing rollout and long-term growth.