NAHAD Webinar: What To Do Right When Something Goes Wrong

November 14, 2023
3:00PM – 4:00PM EST

Presenter: Brent Lilly, PT Coupling, Vice President- Sales & Marketing


Learning Objectives:

At the end of this webinar you will:

  • Provide a process to follow when confronted with an Industrial Hose Failure
  • Identify the important components of “what to do” & “what to avoid” during the failure situation response
  • Understand the process such that your response ultimately enhances customer relationships‎

Speaker: Brent Lilly, PT Coupling, Vice President- Sales & Marketing

Brent Lilly is a 41-year veteran of the Fluid Power & Conveyance, Hose/Accessories, Motion Control, and Power Transmission segments within the Industrial Marketplace. During that time, he has worked for industry leaders such as: The Gates Corporation, Titan Hose, Parker Hannifin, HBD/Thermoid, and PT Coupling. Currently Brent is PT’s Vice President- Sales & Marketing, in that capacity he manages all employees and activities for their Sales, Marketing, and Customer Service Teams. In addition, he has served a 4-year term on the NAHAD Board of Directors. Over the course of his career Brent has participated as a Trainer, Presenter, and Panelist for Conferences, Training Sessions, and Workshops. He has also authored several articles featured in industry publications, covering a variety of topics in his areas of expertise. 

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